Job Title:   Manager Account – EBU (2 Job Vacancies)  

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Senior Manager – SME Sales

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

Driving Profitable growth for MTN Business

• Increase solution selling by offering clients Value Added Services.
• Grow monthly recurring revenue.
• Achieve current year Sales and Revenue targets.
• Ensure we maximize on existing contract values through retention.
• Limit churn and Increase Market Share.
• Support expansion of customer portfolio and any other new prospects.
• Win over business from competition.

Ensuring a Culture of Operational Excellence

• Accurate Planning and forecasting.
• Provide input into operational and promotional planning which will ensure revenue growth within banking and Finance sector.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow revenues in the banking and finance sector further.
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account management

• Management and maintenance of account plans and promotional plans for Banking and finance sector.
• Provide assistance with the end-to-end management of clients’ accounts under the SME’s supervision.
• Manage one or more allocated accounts in line with vertical regional / channel strategy and macro-plans as defined regional sales managers.
• Resolve escalated issues or escalate as appropriate.
• Implement innovative promotional activities in line with Marketing and channel objectives,
• requirements and guidelines.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the banking and Finance sector.
• Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the banking and Finance Sector.
• Liaise with relevant areas to ensure delivery of SLA.
• Send regular feedback on competitive threats to MTN business and advice on
• product/service enhancement requirements.
• Provide feedback on MTN’s risk exposure regarding the financial performance of the banks and provide recommendations as appropriate.
• Prepare reports on account performance as required.

Focus on providing Exceptional Client experience

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.

Business Analysis

• Identify Business Improvement and Optimization opportunities that will result in
• improvement of process performance.
• Ensure that benchmarking is conducted with other companies and organizations
• within and outside the industry.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in any business-related course.
• At least five years of experience in an area of specialisation;
• Previous experience working in a medium to large organization.
• Sales experience with telecommunications products and specific examples of closing large, strategic deals.
• Must have both – the sales skills and technical knowledge to make presentations
• and lead customer discussions to advance the sales process.
• Requires understanding of SME buying cycles.
• Key Account Relationship Management.
• Understanding a broad range of company technologies and offering is required.
• Strong skills in competitive sales and protecting the installed base as well as
• creating new opportunities is essential.
• Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company’s value proposition, and position it in a powerful way to generate budgets and close deals.
• Must have the ability to deliver business value to the account and build on customer relationships.
• Taking the Initiative
• Analytical Thinking and problem solving
• Strong interpersonal and communication skills
• Ability to function under pressure.
• Knowledge of; market and industry, range of corporate business partners

NB: Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

Click Here

Deadline: 20^th March 2023

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