Job Title: Relationship Officers (2 Job Opportunities)
Organisation: Platinum Credit (U) Ltd
Duty Station: Head Office -Kampala, Uganda
Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: Effective & efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business
Key Duties and Responsibilities:
- Develop and oversee relationships with clients to ensure top level service provided to clients
- Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products
- Consistent and frequent communication with clients providing complete, concise account information and guidance
- Addressing customer concerns and complaints
- Design and implement techniques for educating old and new customers on the benefits of existing and new products or services
- Ensure assigned portfolio is performing as per company’s set targets
- Ensure retention of customers with at least 40% of repeat business from assigned portfolio
- Ensure collections performance target of 90% and above for your portfolio
- Any other duties as may be assigned from time to time by management.
Qualifications, Skills and Experience:
- The ideal candidate must hold a Bachelor’s Degree in a relevant field.
- At least one year experience in a similar position/ any other collections related role preferably in financial institution.
- Ability to work under pressure.
- 22-35 Years of age
- Male candidates are encouraged to apply.
- Computer knowledge.
- Excellent numerical and analytical skills.
- Excellent interpersonal and communication skills.
How to Apply:
All suitably qualified candidates submit your application, detailed CV and testimonials to the Email address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Email to: [email protected]
Deadline: 30th November, 2021 at 05:00pm.