JOB TITLE: RECOVERY OFFICER

COMPANY: ELEGLANCE FINANCE LIMITED

LOCATION: ENTEBBE

DEPARTMENT: CREDIT DEPARTMENT

COMPANY DESCRIPTION

Eleglance Finance is a privately owned microfinance institution dedicated in delivering benefits of financial services tailored to individuals, groups, and SMEs that find it challenging to access services from mainstream banks. Our investment goes beyond providing capital but creating innovative solutions tailored towards the financial needs of growing private equity. We opened doors in May 2012 and have since then expanded to 5 branches (Entebbe, Soroti, Lira, Kabalagala, and Kamwokya) with our headquarters in Entebbe.

JOB SUMMARY:

The Debt Recovery officer will be responsible for enforcing the complete repayment of all non-performing loans and designing strategies to prevent/reduce delinquency.

KEY DUTIES AND RESPONSIBILITIES:

• Enforce complete repayment from all Eleglance clients in arrears using acceptable recovery methods. 
• Give full support to the credit department as regards to debt recovery.
• Alert Eleglance management on high-risk clients and propose the way forward on recovery of the loan.
• Daily tracking of delinquent clients in collection categories defined by the recovery supervisor and credit manual. 
• Lift cases needing legal action to the Credit Supervisor/Head of Credit 
• Follow up cases at the court with the guidance of the Recovery Supervisor. 
• Make a follow-up on settlement of claims of deceased clients 
• Spearhead the recovery of written-off loans with the help of Branch Managers. 
• Review arrears cases to identify root causes and recommend proper loan assessment to the Credit department 
• Prepare monthly reports of collections and other Non-Performing Loans.
• Recommend other collection strategies in line with Eleglance finance recovery procedures.
• Work with other recovery officers to ensure that collections take place safely.

POSITION REQUIREMENTS

QUALIFICATIONS

• The ideal candidate must hold a Bachelor’s degree in business administration, commerce or any business-related course from a reputable university.
• Qualifications in Credit Management/Debt Collection
• Additional Knowledge in banking or credit is an added advantage.

SKILLS & EXPERIENCE

ESSENTIAL

• At least 2 years experience in the credit / banking operations, with exposure to credit or lending and debt collection functions.
• Must be able and willing to ride a motorcycle and should possess a valid riding permit or be willing to learn within the first month when appointed.
• Should be fluent in the commonly used local languages and ready to work in any of our branches.
• Should not be more than 35 years of age.
• Excellent communication and negotiation skills.
• Knowledge of Microsoft Excel for data entry and analysis is essential and mandatory.

DESIRED

• Ability to plan, organize and prioritize work.
• Self-driven and result-oriented
• Demonstrate the highest level of ethical behavior.
• Remain flexible in order to adapt to changes in the work environment.
• Maintain confidentiality of sensitive information.
• Possess a work ethic that includes neatness, punctuality, attention to detail, and accuracy.
• Basic computer skills, including e-mail, word processing, and spreadsheets.
• Excellent interpersonal skills to facilitate interaction with clients and other staff.
• Maturity, honesty, integrity, and a strong sense of ethics
• Demonstrated ability to remain calm in stressful situations.
• Patience and understanding
• To be persuasive, persistent, and firm

How to apply: